We are committed to safeguarding your personal information and will always handle your personal information securely and carefully.
What personal information do we collect?
In most cases, we collect your personal information when you place an order or register your details on our website, however we may also collect information in store, at an event or fair, or when you contact us directly.
This personal information may include:
- Your name and contact details [such as delivery address, contact number and your email address]
- Your date of birth
- Your purchase history
Why do we collect your personal information?
In addition to the stated purpose given to you at the time you have provided us with your personal information, we also collect your personal information so that we can:
- Accurately process transactions and orders
- Provide customer service and respond to feedback
- Facilitate the running of promotions that you may like to participate in
- Better understand your preferences and requirements so that we can improve our service to you
- Provide you with information about our products and services
- Monitor activity on our website
When and how do we collect your personal information?
We collect most personal information directly from you when you consent to communications from us. You provide us your information when you purchase (or inquire to purchase) products from us, you ask to find out more about our products, you return or exchange items, you use our website or other applications, you deal with us on the phone, you write to us, or when you visit one of our stores.
We may also collect information about how you use our website or applications to help us better serve you, including the automatic collection of data through “cookies”.
Cookies are automatically stored by your browser, and they store information including the time and date of your visit, the pages and documents that you have visited, your server address and the type of browser you are using.
We collect cookies to better understand your browsing and purchasing behaviour, as well as to analyse and track website usage. This may allow us to determine the popularity of products and content as well as to deliver targeted advertising. We may also use this information to improve your online experience, or for security purposes.
You do not have to provide us with personal information.
It is your choice to provide us with your personal information, for example when purchasing products or requesting communication from us. However, if you choose not to provide us with your personal information, then we may be unable to provide you with the product or service that you may wish to receive.
When visiting our website, you can change settings on your browser that will allow you to reject cookies.
Do we store your credit card data?
We do not have access to your credit card details when you make payment or if you decide to save your credit card details in your account. If you do save your credit card data in order to make shopping with us next time much easier, while the data is saved in our system, the data is encrypted and we cannot access the information.
How can you opt out of communication from us?
You can opt out of future communication from us by writing to us at firstname.lastname@example.org, or by clicking on ‘unsubscribe’ in one of our confirmation emails to you.
When do we disclose your personal information?
- For the reason it was initially collected – such as to supply purchased items to you, respond to feedback or operate our business.
- To enforce our legal rights or those of others, or if we are required to do so by law
- To those who provide services to us such as data storage, website hosting, marketing and customer service
- If we sell part or all of our business
If personal information is supplied to a third party, then we will take all reasonable steps to ensure that your information is treated in line with all privacy laws and principles.
Storage and security of your information
We may store your information in different forms, such as electronically or physically. Only personnel requiring access to this information are allowed access. All personal, company or confidential information is stored in secured premises or in electronic databases requiring logins and passwords.
Some of this information is stored for a number of years to comply with legal requirements. Any personal information that is no longer required is either deleted, destroyed or de-identified.
We take all reasonable steps to protect your personal information from misuse, loss, modification or disclosure.
Your right to update and correct your personal information
We want to make sure that any personal information that you have provided us is up to date, accurate, complete and relevant to the reason for providing it to use. We will take all reasonable steps to ensure this is the case, so that we can provide you with better service.
If you believe that some of the personal information that you have provided us is incorrect, incomplete, out of date, not relevant or misleading, then please contact us either through our website or our email@example.com for correction.
Contacting us or making a complaint
If you have any issues that you would like to raise with us or wish to make a complaint, then you can do so by contacting our Privacy Officer whom we have appointed to assist at firstname.lastname@example.org